Protaskit
Benefits
We believe that organizations whose priority is providing consistant service that meets employees and customers expectations will succeed and prosper.
P r o t a s k i t p r o v i d e s :
Perpetual Flow of Service Data – The data collected while communicating through the Protaskit system provides a constant flow of real-time information that acts as a leading indicator. This real-time view allows companies to be proactive when their service is not to the level expected and provides the data sets they need to isolate the problems and formulate sustainable corrective
actions.
Customer Experience Benchmark – The Service Channel creation process clearly defines what your customer / employees expect. This process in of itself can close service gaps that may currently exist and ensures that consistent execution is provided to the customer / employee using the system.
Employee Survey or Net Promoter Score (NPS) is low? Now what? – Surveys are a great way to understand how your customers / employees are feeling about you, but if they are not happy, what is the next step? In many cases, department heads collaborate to formulate a service plan that they succinctly deliver to the customer / employees who agree that in theory this will solve the problem. Although all parties are committed to the plan, inevitably in time things start to go back to the way they were. This is not due to a lack of desire or intent but process. Protaskit delivers a tangible and sustainable approach that keeps everyone on track, focusing the management element solely on compliance to the plan.
The “Anecdotal War” - The customer’s perception is the service provider’s reality but it should be based on objective data not potentially skewed biases or anecdotal renderings of various occurrences. Protaskit reports objective data that is influenced by both sides of the service ledger so issues are clearly identified and the supporting sub sets of information provide the basis for constructive discussion.
Ease of Doing Business – Service value is not only based on the price paid but also by the effort expended to obtain it. If working with your company means service issues are frequent and / or are difficult to resolve then the price paid means very little to the buyer. Protaskit provides the service structure that allows your clients to navigate your organization using issues versus the people who solve them. They know what their issue is and can give you details pertaining to it but don’t expect them to know who to contact to ensure it is resolved.
