Reporting
We believe that organizations whose priority is providing consistent service that meets employees and customers expectations will succeed and prosper.
O r g a n i z a t i o n
Select the “Organization” field and the User's (Customer or Service
Provider) associated options appear in a drop-down box. User scrolls
through and selects an individual organizational view or selects “All” to view overall service ratings.
S e r v i c e C h a n n e l
Select the “Service Channel” field and the User's (Customer or Service
Provider) associated options appear in a drop-down box. User scrolls
through and selects an individual service channel view or selects All to view overall service ratings.
S e r v i c e
Select the “Service” field and the User's (Customer or Service Provider) associated options appear in a drop-down box. User scrolls through and selects an individual service view or selects All to view overall service ratings.
R e p o r t i n g
Protaskit identifies and manages all interdependent elements of the overall service delivery model while providing perpetual service data flow and communication string history.
S e r v i c e R a t i n g
Once completed, tasks are rated for service quality allowing for real-time reporting of service satisfaction and employee performance.
V a l i d a t i o n
The data can provide leading indicators on the service satisfaction of your customers and continuous reporting on your employees’ engagement and execution on a daily, weekly or monthly basis.
