Protaskit allows you to clearly define the service expectations of your customers and employees, as well as the service expectations you have of your suppliers. Protaskit accomplishes this by creating a “Service Channel”.
The “Service Channel” identifies those activities or “Services” that are critical to success and those that shape the perception of your company’s brand. It refers to a group of actions related to one core service function. “Services” can be both requests for additional support or an alert that a situation needs to be addressed.
The “Service Channel” also sets targets for 5 key “Service Elements”:
To further customize and drive the desired service provider behaviour’s, four of the “Service Elements” are weighted based on the Customer’s needs. These measurables are collected for each Protask that is transacted which provides the data to produce reporting from an overall perspective or by “Service” or “Service Element” by “Customer” or “Supplier”.